CUSTOMER CARE
FREQUENTLY ASKED QUESTIONS.
Everything you need to know about Spirit, your order and Maison Esprit.
SPIRIT
Is Spirit for men or women?
Spirit is a unisex Eau de Parfum designed to be worn your way. Its character naturally develops differently depending on the person wearing it.
What does Spirit smell like?
Spirit opens warm and lightly spiced with saffron and jasmine, develops into a rich amber character, and settles into a deep woody base of fir resin and cedar.
What are the fragrance notes?
Top: Saffron and Jasmine. Heart: Amberwood and Ambergris. Base: Fir Resin and Cedar.
How long does Spirit last?
Spirit typically lasts approximately 8–12 hours. Longevity and projection can vary depending on skin chemistry, environment and application.
What size is Spirit?
Spirit is available in a 90 ml / 3.04 fl oz Eau de Parfum.
When is Spirit best worn?
Spirit was created to be versatile rather than reserved for a particular occasion. Its warm, refined character can transition from everyday wear to evenings and special occasions.
How should I apply Spirit?
Apply Spirit to pulse points such as the neck and wrists. Avoid rubbing the fragrance into the skin after application, allowing the scent to develop naturally.
How should I store my fragrance?
Store Spirit in a cool, dry place away from direct sunlight, heat and significant temperature changes. Proper storage helps preserve the fragrance over time.
ORDERS & SHIPPING
How quickly will my order be shipped?
Orders are prepared and shipped within 24 hours. Once your order has shipped, you will receive a confirmation with tracking information when available.
How can I track my order?
Once your order ships, you will receive a shipping confirmation containing your tracking information.
Where does Maison Esprit currently ship?
Maison Esprit currently ships within Canada. Shipping availability may expand in the future.
RETURNS & SUPPORT
Can I return Spirit?
Spirit may be returned if the fragrance remains unopened and sealed. Please refer to our Return Policy for complete eligibility requirements and instructions.
Can I return an opened fragrance?
No. For hygiene and product-integrity reasons, opened fragrances are final sale and cannot be returned.
Can I return a signed product?
Hand-signed products are final sale and cannot be returned.
What if my order arrives damaged or there is a problem with my order?
Please contact support@maisonesprit.ca with your order number and details about the issue. If the item arrived damaged, include clear photos so our team can assist you as quickly as possible.
How can I contact Maison Esprit?
You can reach Maison Esprit customer care at support@maisonesprit.ca or through the Contact page.