Refund policy
Return & Refund Policy
Last updated: January 2026
At Maison Esprit, we take pride in the quality and craftsmanship of our fragrances. Due to the nature of fragrance products, we maintain a strict but fair return policy.
Returns
Fragrance Products
For hygiene and quality reasons, opened or used fragrances are not eligible for return or refund.
This includes products that have been sprayed, tested, or used in any way.
Unopened Items
We accept returns only for unopened, unused items in their original packaging within 14 days of delivery.
To be eligible for a return:
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The item must be unused and unopened
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The item must be in its original packaging
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Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue.
We will assess the situation and arrange a replacement or refund where appropriate.
Refunds
Approved refunds will be issued to the original method of payment.
Refund processing times may vary depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error.
Final Sale Items
All opened fragrance products are considered final sale.
Exchanges
At this time, we do not offer direct exchanges.
Policy Acknowledgment
By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.