Shipping policy
Shipping Policy
Last updated: January 2026
At Maison Esprit, we aim to process and ship orders as efficiently as possible while ensuring every fragrance arrives in perfect condition.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
During periods of high demand, launches, or promotions, processing times may be extended.
You will receive a confirmation email once your order has been processed and shipped.
Shipping Rates & Methods
Shipping rates and delivery options are calculated at checkout based on your location and selected shipping method.
We partner with trusted third-party carriers to deliver your order safely.
Delivery Times
Delivery times are estimates only and may vary depending on destination, carrier, weather conditions, customs processing, or other factors beyond our control.
Maison Esprit is not responsible for shipping delays once an order has been handed over to the carrier.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
International Shipping
We may offer international shipping to select destinations.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost.
Maison Esprit is not responsible for delays caused by customs processing.
Incorrect Address
Please ensure all shipping details are accurate at checkout.
Maison Esprit is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply.
Lost or Stolen Packages
Maison Esprit is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
If you believe your package is lost, please contact the carrier directly using your tracking information. We will assist where possible but cannot guarantee replacements or refunds in these cases.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at:
Include your order number and clear photos of the damaged packaging and product so we can assess the issue.
Contact Us
For any shipping-related questions, please contact us at:
Email: support@maisonesprit.ca